Crucial Conversations

  • High Stakes

    The outcome of this conversation will have a sizeable impact on your life.

  • Strong Emotions

    Triggering statements, heated debates, threatening comments.

  • Opposing Opinions

    Different perspectives that challenge the result of the conversation.

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Steps to matestery:

1- Get the relevant information in the open

2- Don’t get side-tracked by old arguments

3- Keep the environment safe for all parties to feel heard

4- Know your triggers, how to tend to them and remain in conversation

5-Be persuasive, not abrasive

6- Be able to listen, even when others get triggered

7- Turn the conversation into an actionable results

Crucial Conversations